Contact
Client care
Questions about sizing, materials, orders or care can be sent directly to The Diamond Bay support team.
Complete the form below or contact us directly.
Email: contact@thediamondbay.com
Response time: Within one business day
For an existing order, please include the name used at checkout and your order number.
For a product enquiry, please include the product name or link, preferred metal, size and any important date by which your piece is required.
Returns, Repairs and Assessments
Before sending jewellery to us for a return, repair or assessment, please contact our concierge team for authorisation and secure shipping instructions. Parcels sent without prior authorisation may be refused.
Every enquiry is treated with discretion and care.